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The Complete Casino Heroes Review

They say not all heroes wear capes and you’ll find very few capes in this Casino Heroes review, unless you count Gandalf’s robes. The operator more than makes up for this with an interactive and beautifully designed website. Gamification is the main objective with an emphasis on storytelling not far behind. It combines the classic online operator with a video game-style user experience to enhance your gameplay. The two-time EGR award winner launched in 2014 and has been entertaining players with ‘Islands’ you can move around to challenge bosses, and the ability to choose a hero as your avatar. J.R.R Tolkien has certainly inspired the designers here with characters such as a dwarf named Dwalin and a wizard named Gandalf, who sports some very Dumbledore-esque traits, included in the avatar list amongst Indiana Jones, Yoda, Lara Croft and a Samurai.

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  • The two croupiers laughing at a joke at the Casino Heroes Blackjack Party table.
  • In-game view of The Mask slot game set on the street at night.
  • The live dealer of Dragon Tiger prepares to deal a hand.
  • The colourful Donuts slot game set at a donut shop in the desert.
  • The two croupiers laughing at a joke at the Casino Heroes blackjack party table.Brand New Live Casino
  • In-game view of The Mask slot game set on the street at night. Huge Variety of Slot Themes
  • The live dealer of Dragon Tiger prepares to deal a hand.Wonderful Live Dealers
  • The colourful Donuts slot game set at a donut shop in the desert.Jackpot Slots
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This Casino Heroes review will, of course, go beyond the superhero selection. I like to focus on a few significant features in my reviews such as the game library, mobile and live offering. I then check out the software used, payment options, the customer service available and try to find out a few interesting things about the company itself. Pick your favourite hero and let’s begin our quest!

Casino Heroes’ Games Collection

This operator will unfortunately not be winning any points for ease of navigation on its website. Finding information about games and developers here was like pulling teeth and it seems the available information isn’t always kept up to date. The website does house a seriously good selection of games despite the clunky navigation, almost 700 in fact. The bulk of the game library is made up of slot games with a good range of table games, video poker and an enormous live dealer suite provided by Evolution Gaming and NetEnt. The slot games are provided by a good range of developers, although finding an exact list has proven to be very difficult. Included on the list at least are Push Gaming, Pragmatic Play, Thunderkick, Quickspin, Yggdrasil, Play’n GO, Playson and, of course, industry giant Microgaming. The Mahjong Exchange table game stands out as something a bit different alongside the regular table game selection. Fortunium, a new steampunk themed slot, Wild Swarm and Jumanji are among the many exciting new slot games available on the site, which is constantly being updated with new games and developers coming aboard.

The game lobby cannot be described as intuitively laid out and it may take you a lot of scrolling to find the game you’re looking for but at least this will give you the opportunity to see and appreciate the enormity of the selection. One thing I think should be standard in all online operators is free play mode on slot games, so players can make an informed decision before they spend their hard-earned money. This website only offers free play mode on slot games only if you are not logged in to a member account, meaning every time you want to try something out you must log out of your account and then back in again should you choose to wager your funds. From a user experience standpoint this can be a bit annoying. For a website that offers free play on all of its slot games, take a look at Dunder.

Casino Heroes Live

Very new to this operator, the live gaming was launched at the end of May 2018. As with all good online operators, it has selected the industry’s finest live dealer game developers Evolution Gaming and NetEnt. If you have read any of my other reviews of websites using Evolution you will know that it is my favourite. With its own croupier training academy, you can be sure that its standards are high and uniform across the board – in all manner of live games. NetEnt is known for its ability to do it all and do it well, as a multi-award winner in slot provision. Its live dealers are also of a very high standard. It’s always nice to see more than one developer in a live offering so you can be sure that players are offered a large variety of games with diverse themes and dealers. All of your favourite live games are provided, from roulette to baccarat and poker, all with a wide range of dealers, themes and bet limits available. My favourite Dream Catcher money wheel game is also available, meaning I can give this live game offering my seal of approval.

A Heroic Mobile Option

One thing I like in a smartphone or tablet offering is a downloadable app. Casino Heroes mobile ticks this box although you will only be able to download the app if you have an iPhone or iPad and access to the App store. Android users miss out again in what is becoming an increasingly common issue with apps, they’re just not widely available for Android as Google has only recently let them in to the Google Play store. To make up for this, the website is fully optimised for mobile use and you can pin it to your device’s internet home screen for quick access. The website is intuitive, simple to use and available in five languages. Bonus spins can be transferred to your handheld device with a quick chat to customer service. The bonuses are also available for customers who prefer to take their slots to go. The gamified approach really sings on a handheld device, where marching your avatar hero through the islands fighting bosses feels similar to any of the best adventure games in the App store today.

Casino Heroes Bonus Bash

The Casino Heroes bonus welcome offer is a four-part deposit offer (or free spins offer), meaning you will have to make four separate deposits totalling £1,150 before you are eligible to receive the advertised amount of £400. The minimum deposit required to activate the promotion is £10, meaning if you would like to make smaller deposits you are still eligible for a little extra coin. Alternatively, you can deposit a total of £250 to receive 600 free spins on selected games. Normally, free spins are only redeemable on the same old pre-selected games like Starburst, but this time, the operator offers free spins on some of my favourite slot games. Yggdrasil’s innovative Jungle Books and the awesome Finn and the Swirly Spin from NetEnt are the highlights of this offer for me. Wagering requirements are something you should always pay attention to when considering an operator’s welcome bonus. In this case, the bonus must be wagered 40 times and funds will only begin to be wagered after any deposited funds have been wagered. This means that if you get an extra £50, you will need to wager a total of £2,000 to pass the wagering requirements! Not all games count towards wagering, so you need to be careful where you place your bets if you’re after that bonus. It’s best to stick to slot games which count 100% towards your wagering, while playing roulette is not so wise here as it only counts for 5%.

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Rubies

Rubies are the currency of Heroville and can be traded in at the ‘Ruby Store’ for free spins. Rubies are earned by playing games, from promotions and by winning Boss Fights and finding Treasure Bags on your travels around the islands. This seems like a job for Indiana Jones, so I would suggest changing your Hero avatar to Indy if you’re in search of these gems. Rubies earned by playing games are yours to keep (at £75 a pop you’d expect them to be) while those earned in Boss Fights or found in Treasure Bags expire after a few weeks or months, so it’s always good to check the terms and conditions to make sure you don’t miss out!

Seasonal Islands

While there are already three exciting islands you can travel around: Treasure Island, Rock of Riches and Mythical Mountains, sometimes, as a promotion, new islands are added for a limited time. For example, for summer 2018, Heroville has grown to include Summer Island with 15 new bosses and hidden rewards. This island is only available on weekends.

A Secretive Software Selection

I must say I’ve never found it so difficult to determine which software developers an operator partners with before. Offering only a short list in the footer of its homepage, Casino Heroes occasionally announces the addition of a new developer on twitter but these are not added to the footer. No option to sort games by developer makes it almost impossible to create an accurate list. I do know that Yggdrasil, Push Gaming, Quickspin, Microgaming, Play’n GO, NetEnt, Playson, Evolution Gaming, Thunderkick, Pragmatic Play and Realistic Games are available here, but I cannot confirm whether these are all of the developers featured. See how these software developers compare to others in my best software assessment. In terms of web development, this gamified approach is promising, if a little lacklustre. The choice of heroes for your avatar is great, but there is little you can do with this character beyond reading about their abilities. It is interesting to note that it gave Gandalf a history that seems to be borrowed from Dumbledore – this hybrid sure sounds like a hero to me. I appreciate the efforts towards revolutionising online casinos and look forward to seeing how it takes this concept further in the future. If you’re looking for something just as high-tech but less secretive, have a look at the best new online casinos for operators with well-designed sites and great developer selections.

Not so Heroic Payment Options

A little bitmore bad news for this Casino Heroes review. Similarly to the software developer information, any questions you might have about payment options are not simply answered by a quick scan through the FAQ section, or any other section for that matter. After spending a little too much time investigating payment options, I have come away with little more knowledge than the following: credit cards Visa and Mastercard are accepted along with Trustly and e-wallets Skrill and Neteller. Listed in the footer of the home page are Zimpler and ecoPayz along with the previously listed options, although when attempting to make a deposit these options were not available to me. I would not consider this a wide range of options though many of the most popular are covered, with the exception of PayPal. If PayPal is your preferred deposit method, I’d recommend looking at my review of PayPal friendly operators.

Company Details and Customer Service

Launched in 2014 under the name Casino Saga, the operator found itself being threatened with legal action by King.com, creators of a series of games named ‘saga’ including the popular Candy Crush saga, before opting to change to Casino Heroes UK. A much better name in my opinion. Founded by Georg Westin, former CTO of Betsafe and Betsson and co-founder of Happy Bingo and Casumo, this operator is in experienced hands. Most recently the operator won the Casino Product of the Year award at the 2018 Global Gaming Awards. The Customer Service options are reasonably good with Live Chat provided by Zendesk and email available. It can be annoying when an operator does not offer phone support for problems that are not so easily explained via chat or for people who do not feel comfortable asking for support via computer. The FAQ section is quite comprehensive so I would recommend searching for relevant information there before reaching out.

Company Profile: Customer Service: Software:
Company Name: Hero Gaming Limited Languages:  English Provider: NetEnt, Quickspin
Online Since: 2014 Phone Number:  None Browser/Download: Yes / Yes
Licence Number: 326623 Working Hours:  10:00 – 00:00 iOS: iOS 8.0 or later
Licensed By: UK Gambling Commission Email:  support@casinoheroes.com Android: None
Technical Audit: Undisclosed Live Chat: Yes Windows: 8.0 or later

Casino Heroes Review in Conclusion

This Casino Heroes review shows that the operator ticks all of the boxes of my tried and tested criteria, making it something I am willing to recommend to you, dear punter. The approach of gamification and a focus on storytelling takes the online experience to a new level, making for opportunities to play in between the games you choose to bet on. While I may be disappointed with the lack of capes, the inclusion of a wide variety of heroes to choose from is something special. Especially if you’re a Tolkien fan with the names Gandalf and Dwalin plucked straight from the pages of The Hobbit while Lara Croft and Indiana Jones were only given nicknames – perhaps a copyright issue? Either way, it’s giving you options if you’re looking for something a little different, making it easy to see why Hero Gaming was awarded the 2016 EGR Rising Star award.

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  • No Downloadable Android App