Grosvenor Casino Online Review: Loyalty Pays

Visit any major town or city in the UK and you will see the bright lights of a Grosvenor Casino. The gambling chain runs 55 land-based casinos across the country, but it’s Grosvenor Casino online that I’ve been digging into recently. The company’s transition to online has been smooth and with gaming pioneers Evolution behind the live tech, it’s no wonder this recipe for success turned out so well.

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I have reviewed all sides to this operator for this Grosvenor Casino Review and will give you the highs and lows. I’ve taken a close look at everything the casino has to offer, including game selection, bonuses and Grosvenor’s loyalty system.

Grosvenor Online Casino Game Selection

Grosvenor populates its online game library with offerings from several providers. Microgaming, IGT and Realistic are all represented in the Grosvenor Casino online slots catalogue. Big names such a Cleopatra and Mega Moolah are available, as is the increasingly popular (due to its RTP rate of 96.1%) Starburst slot. Aside from slots, this operator offers seven variations of roulette, eight variations of blackjack, plus video poker and baccarat.

Grosvenor online features an excellent live casino provided by the best in the business, Evolution Gaming. The live casino specialists are quickly becoming the industry standard, with seamless HD streaming and an impressive team of professional dealers. Live streams are available for roulette, blackjack, casino hold’ em, stud poker and baccarat.

Grosvenor Online Live Casino

You’re in safe hands with Evolution Gaming. The world’s largest live casino supplier is simply the best in Europe right now. Evolution operates out of two huge studios in Riga, Latvia, and Malta, bringing English language casino games to players via various operators.

Its pedigree in the land-based casino market means that Grosvenor Online can add an extra layer to its live casino product with the addition of exclusive UK dealers. The dedicated dealers are available 24/7, with online chat included. Table limits are true to the majority of its 55 land-based casinos, so the live experience will be familiar to players looking to make the switch.

Grosvenor Mobile Casino

Grosvenor Casino can also be accessed from mobile devices. There’s more than 120 different games to choose from, which is impressive for an on-the-go casino. Grosvenor’s mobile-friendly site is compatible with all smartphones or tablets running iOS or Android and covers 99% of all portable devices used in the UK. There’s also a dedicated, downloadable app on both operating systems.

Grosvenor Casino Bonuses and Promotion

As a new online casino customer, you can expect to receive a bonus. The extra funds will give you the ammo to try the real-money games without risking your own cash. Fortunately, this online casino is bursting with promotions.

New sign-ups get a free £20 when making a first deposit with Grosvenor Online Casino. Registration only took a few minutes. Deposit a minimum of £20 to qualify for the deal. Bonus funds will be awarded within 72 hours of making a successful top-up. The wager requirement is only five times, and applies to the bonus itself and all winnings accumulated from bonus funds. Players have 30 days to fulfil the requirement although all even money bets, such as red and black on a roulette table, are excluded from the deal.

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Live Casino Host: Quiz Nights and Mystery Card Bonuses

One of the advantages of having dedicated live dealers 24/7 is the ability bring new and interesting promotions to the live casino experience. With Live Casino Host, Grosvenor adds instant cash bonuses to in-game interactions. On Quiz Nights, players can win a £10, £20 or £30 instant cash bonus for answering questions in the live chat. On Bad Beat Bonus nights, unlucky players losing three consecutive hands in a 15-minute period will be compensated for their bad luck. On Mystery Card Bonus nights, the live casino host may come to a table and announce a bonus lasting five rounds. The host picks a random card from the deck and rewards a prize every time the Mystery Card shows in a player’s hand. These extra bonuses really spice up the live play and generate a fantastic atmosphere at the tables.

Extra Bonus: Game of The Week.

Weekly bonuses give players the chance to win big prizes playing selected live casino games. During my week of testing, live roulette tables were dishing out double Play Points to all players. Game of The Week does not require any opt-in action, just keep an eye on the Grosvenor Online promotions page for details of which games are involved. Game of The Week only covers real-money play.

Superb Seasonal Deals

Bonus chips and free spins are all very nice, but Grosvenor takes things to the next level with its seasonal prize draws. Past prizes have included city breaks in New York and Barbados beach holidays. The seasonal promotions require players to opt in and fulfil a wager requirement – stake £10 on any game, for example – and draws are made when the promotion ends. You’ll find all the relevant information in the Grosvenor promotions tab, I recommend keeping a close eye on it.

Loyalty: Earning Play Points and Rewards

Whether playing Grosvenor online, its mobile casino or at any of the 55 land-based casinos you’ll earn loyalty credits called Play Points. Existing customers can carry over previously earned points when opening an online account without losing any progress. Points can be exchanged for a gift from an extensive catalogue including iPads, TVs, flying lessons and luxury hotel breaks. Customers who earn 8,000 points over a 12-month period are also eligible for a Gold Card. Gold Card customers are entitled to exclusive deals and personalised rewards.

Massive Jackpots at Grosvenor Casino

In August 2015, a Grosvenor Casino Online customer won £683,000 when playing the Cleopatra MegaJackpots slot. The IGT game had accumulated the huge progressive jackpot over a period of weeks. The winner, who chose to remain anonymous, was a female player and won the jackpot with a £20 stake whilst playing on a mobile device.

British-Based Software Support

Grosvenor Casino uses several software companies to support its online operations. Realistic Games, an Oxfordshire-based company focused on the development of real money gambling games and apps, provides roulette, slots, table games and fixed-odd number games. The games are built using in-house algorithms, and are then integrated into Grosvenor’s online site. Market leader Microgaming also brings some of its biggest games to Grosvenor, including the world-record breaking Mega Moolah jackpot slot. IGT, another leading gaming company based in the UK, provides yet more slots and video-based games.

Evolution, the undisputed experts in live casino streaming, take care of all of Grosvenor Casino’s live gaming operations, with the exception of the exclusive UK live dealers. All software is playable by either downloading the package or going through your computer’s browser. Everything is tested regularly by the independent online gaming industry authority, eCOGRA.

Payment Methods for Cashing Out

Grosvenor Casino accepts payments via Visa, MasterCard and Maestro credit or debit cards, and Visa Electron provided funds are available at the time of transfer. Virtual wallets such as Neteller, Skrill and PayPal for both deposits and withdrawals are also supported. Pre-paid card PaysafeCard can also be used. For direct bank transfers to UK bank accounts, each withdrawal must be at least £5.

Customer Support and Company Information

Grosvenor Casino has been running as a gaming business since 1970. Owned by The Rank Group, the company reports having more than 1.7 million customers in the UK and employs around 6,300 people. Grosvenor and Rank were awarded the Casino Operator of the Year award at the 2013 International Gaming Awards. Rank Group was also awarded the Socially Responsible Operator of the Year Land Based award in 2014 and 2015. Grosvenor is fully licensed and recognised as one of the most trustworthy casino companies in the UK.

Company Profile: Customer Service: Software:
Company Name: Rank Group Casinos Languages:  English Provider: Microgaming, IGT
Online Since: 2007 Phone Number:  0800-083-1990 Browser/Download: Yes/No
Licence Number: 38750 Working Hours:  24 / 7 iOS: iOS 8.0 or later
Licensed By: UK Gambling Comission Email:  support@grosvenorcasinos.com Android: Android 4.0.3 or later
Technical Audit: VeriSign Live Chat: Yes Windows: Windows 8.0 or later

Customer support is managed by the Grosvenor Casino Help Centre. You can also call your local land-based Grosvenor Casino and receive support with your online account there. All Grosvenor Casino slots boot with what it calls a ‘Reality check interval’ timer. The system allows the player to set time limits to avoid longer play sessions in move to promote responsible gambling.

Grosvenor Casino Review: A Conclusion

Players looking to play seamlessly across both online and land-based casinos will love Grosvenor Casino. Combining Play Points is easy and means that whenever, wherever you play you’ll be boosting your VIP level. OK, so the welcome bonus isn’t the best I’ve seen online, but the slew of regular promotions, personalised rewards and seasonal competitions goes someway to making up for it. Grosvenor then, plays the long game. Stick with this operator and loyalty will be rewarded. For a fantastic online casino experience that lasts, try Grosvenor Casinos.

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